Refund policy

Last Updated: July 2026
At FashionFiesta, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return within 30 days of receiving your order if:
The item is damaged, defective, or incorrect.
The item is unused, unworn, and in its original condition.
The item is returned with its original packaging, tags, and accessories (if applicable).
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
Personalized or custom-made products.
Gift cards.
Digital products or downloadable content.
Personal care or hygiene products that have been opened or used.
Clearance or final sale items (unless required by applicable law).
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number.
A description of the issue.
Clear photos of the item and packaging.
4. Return Process
To request a return:
Contact our customer support team.
Wait for return authorization and instructions.
Package the item securely.
Ship the item to the return address provided by our support team.
Returns sent without prior authorization may not be accepted.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
6. Exchange Policy
If you received a defective or incorrect product, we may offer a replacement, subject to product availability.
7. Return Shipping Costs
If the return is due to our error (such as receiving the wrong or defective item), we will cover the reasonable return shipping costs.
For returns due to customer preference (such as ordering the wrong size or changing your mind), the customer is generally responsible for return shipping costs unless otherwise stated.
8. Order Cancellations
Orders may be canceled before they have been processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the return process described above.
9. Contact Us
If you have any questions regarding returns or refunds, please contact us.
Email: support@fashionflesta.store

Adress:8450 EL PASEO GRANDE, LA JOLLA, California 92037-3013, United States

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM